Customer Service Trends For 2011

Not only do you have to come to work and face a full staff of new workers every day, but you also have to pay for it. Let’s see what would the salary be for four good receptionists? (To handle weekends and nights) Twelve thousand, twenty four thousands…and bankrupt. On the other hand, paying a telephone answering service for just the service you need by the month will be far less pricey.

On the other side of the spectrum you have Clear Forced Continuity where the terms of the program are clearly stated near the order forms or links to the order forms. You ethically bribe the customer to sign up for a free 7 to 30 day trial for whatever your continuity program may be-whether it’s a membership site or a newsletter or coaching program.

2) Provide you with a toll free telephone number for order taking purposes. A toll free number is crucial. However, arranging this yourself takes considerable time and also means one more bill to pay each month.

But the fact that you are reading this tells me you have a terrific asset available to you: the Internet. Do some research. Do searches for phrases like ‘certificate class,’ or ‘little known jobs.’ SEO is a huge field, check that out. Find a niche; don’t place artificial limits on what you think you can or can’t do.

Pay attention to a call center tijuana ‘s staff-to-volume level. Utilizing a company that employs too many people to handle too few calls is a waste of money. Utilizing a company that has too few employees for a high volume of calls will cause you to lose customers. A Call Center that hires too few employees will often have a high turn-over rate. A high turn-over rate will require you to wait for new employees to be trained, ultimately causing your customers to be neglected.

Ah, I hear many of you saying, but what about laptops? True, laptops today are more about package design and the engineering far more complex. Still, 90% of all laptops are currently made by a half dozen companies in China, and there is no reason Average Joe couldn’t slap on his uber-cool branding and start marketing them alongside HP and Dell.

10) Focusing on “I” rather than “you!” Look at your webpage and make sure that it talks about the customer and his problem more than it talks about you, your company, and your products. Your customers don’t really care about you. They care about how you can help them! Read through you copy and make sure that it answers that question. Make sure that you’re not talking about yourself too much, and that when you do talk about yourself, it’s answering the question of how you can help the reader.

The key is to set up your workspace so it does what you need but not more than that. You don’t need to waste time organizing items that you will never use because that is time you could be spending making money.