Leadership Training In The Contact Center

It can take years of schooling to learn all of the skills you need to successfully market a business online. These days there just isn’t that amount of time to learn everything you need to, to get started. In other words, people are jumping in, far faster than they are ready, and many are sinking.

Low paying programs are just low paying. The low ROI alone does not prove anything and it is not advantage. The lower the program pays, the longer you need to be in profit, the bigger is the risk to loose. Of course you should spot the crazy paying programs as scams, but after that the ROI is not a criteria regarding program’s reliability.

Most call center tijuana near Tijuana, Baja California employees sit in little cubicles, wear a headset, and type on a computer. So you will have to have some typing skills and computer literacy, depending on what kind of project you are on. You will need to speak English well enough to make yourself understood. There is a huge demand for bilingual Customer Service Representatives (also known as CSRs), so you might get paid more if you can speak another language, especially Spanish.

Helpful Problem Solver – If you are a person who likes to help people solve problems, this may be a good job for you. People usually respond well when they know the person on the other end of the line is doing their best to help them. Of course, there are always those people who are never satisfied, but they come with the territory.

How you act on the job has a lot to do with the tempo you set for your supervision. Are you dressed properly, are you early every day (early is on time for me), to you speak appropriately, do you have the trust of your reports?

“‘My thoughts are nothing like your thoughts,’ says the LORD, ‘and my ways are far beyond anything you could imagine. For just as the heavens are higher than the earth, so my ways are higher than your ways and my thoughts higher than your thoughts’ (Isaiah 55:8-9).

Thanks to Jeffrey I won’t be closing my account; however I doubt I would recommend Chase to anyone. While Jeffrey was very polite and helpful, I think it speaks very poorly of Chase that I had to tell my story to the phone teller, then to the “escalation manager,” before getting any real customer service I had to resort to threaten the “escalation manager” that if I didn’t get some kind of meeting in the middle that I would cancel my account, and make sure that EVERYONE on my blog and all the readers of Associated Content would know that I canceled my account thanks to the lack of service received from Kelly.

Other industries may look down upon the business outsourcing agents as members of a marketing community that they consider inferior. An in-depth analysis of the BPO sector would clearly bring to light that their job is as tough, if not tougher. Consider the cultural disconnect as well and you would know that the life of a contact center agent is anything but smooth! Then you would also know what it takes to deliver quality work despite everything.