However, some callers are not interested in a discussion. All they want to do is abuse and rant against the Call Center. In such cases, the inbound Titan Call Center Tijuana agents have no choice but to press a button that tags the call as a ‘crank call’. This automatically disconnects the call. Of course, the BPO agent flags off a warning signal to the caller. If that doesn’t stop the abuse, then the agent disconnects the call. Call Center record the number to stop serial offenders from the calling their numbers. A number is blocked after 5 attempts. The margin for tolerance is higher for the male answering service agents. They issue three warnings before hitting the button. Female agents can reach for the crank button after a single warning.
You will also find that there is a group a people, often those with a mental illness, who feel compelled to call 800 numbers and report all kinds of strange things, like the FBI is wire-tapping their home, they are being watched at work, etc. These can be pretty interesting calls as well, but due to that infernal talk time requirement, usually have to be handed off to a supervisor to deal with.
Your opt-in form can be set up “in-line” as a part of the webpage, and even take them back to the point on the webpage where they were reading before they stopped to opt-in. You can also have an exit popup, or pop-under, that offers them a freebie as they’re leaving your site. Once they’ve decided to leave, you’ll probably NEVER see them again unless you have a way to invite them back. An autoresponder is the perfect way to do this automatically.
But the fact that you are reading this tells me you have a terrific asset available to you: the Internet. Do some research. Do searches for phrases like ‘certificate class,’ or ‘little known jobs.’ SEO is a huge field, check that out. Find a niche; don’t place artificial limits on what you think you can or can’t do.
3) The owner is “hiding behind the website.” Web surfers are skeptical and distrusting. You need to let them know that there is a real person behind the site. Give them contact information, show them your photo, and even let them hear you. You can easily add audio or video to your website, and allow it to “touch” your visitor on such a deeper level. When people hear your voice or see you talking, and get to watch your body language, you communicate so much more effectively than just the written word.
Interacting with different people every day is one of its perks. If you’re a people person, helping strangers can be personally rewarding. You’re also trained to deal with difficult people and to be patient. This is an eminently useful quality to acquire. It’s a skill that once learned will keep on rewarding you for years and years after.
God can’t feed the Somalian refugees, but we can. God doesn’t have to rain magical food down from the sky when we can send helicopters full of food to those people if it is important enough to us. No child in America must go hungry-not if we make it a priority to feed children instead of invading countries that offer us no threat.