It’s a genuine welcome by the cabin crew as you board your flight. It’s an honest recommendation from the sales person when you’re buying your new television, even when it loses them income. It’s the waitress who asks you if everything is OK with your meal because she really cares that your visit to her restaurant is memorable for all the right reasons. That’s customer service at its very best. When its authentic and has your interests at heart – not theirs!
In selling, the receptionist is often referred to as the “GATEKEEPER”. The rejectionist, uh, receptionist is referred to in this manner because one of his/her job descriptions is to keep sales people from the owner/manager. I have heard that you never get a second chance to make a first impression, so why risk it? There are a few simple premises on which Telus webmail outage is based. If you adhere to these principles, you will be more successful more often.
Break your own rules occasionally. You will learn that there is not always one way to do something. By breaking your rules occasionally you may learn that you have kept a customer that may have otherwise left. It is important to make decisions based on each issue that is presented to you. This will enable you to keep your customers happy.
When deciding what sort of product to sell consider this. You can either sell a high volume of low value items to non affluent customers or a low volume of high value items to affluent customers. I can tell you now that more customers isn’t necessarily a good thing, especially if you’re only selling them low value items. The overhead of customer services when selling low value items to lots of people can soon become unmanageable. If you have the choice, sell high value products to a select few affluent customers. Your life will be so much easier.
We are referring to a service department called the customer service. When it comes to cable television customer service, it refers to a group of employees in a single department that entertains a lot of questions and inquiries from their customers or subscribers. The customers are using different kinds of communication tools like telephones, live chat software and e-mail to contact their customer service. Why do we need customer service for cable TV? For example, your TV has a problem with the quality section. If you have experienced this kind of problem, what will you do?
Another benefit of this market is that you’ll have a pool of skilled users . Just get a user forum running, and that’ll relieve you from most of the support job. The users would be able to help each other here. Many established companies have a well kept user-forum that acts as a support system. However keep a watch on the forum, to avoid getting back-bitten, though that wont take up much time on daily basis . Phone & chat support can be avoided here. Users would prefer to have an efficient email based ticketing systems like Cerebrus HelpDesk or kayako.
The delivery of decent customer service is really simple; there’s no magic formula. Its as simple as deciding to be different to the rest of the singlet gang, establishing a basic framework and then executing the plan. So where do we start? Well, how about just greeting your customer professionally and politely in a way that makes them feel welcome and important. “Manners maketh a man” the old saying goes and never a truer word said for the business arena. Try a warm greeting and see how your client is engaged from the start.
These 2 great ways of improving your sales and profits are easy things that you can do in your spare time. Make sure your staff is implementing good customer service skills on a daily basis, so that customers can come back for more on a daily basis.