What was the difference in these two service experiences? One of these businesses got my money because of positive experiences with their touch points. A touch point is any point of direct interaction between a stakeholder and a business. In this case, I experienced 4 touch points: the website, the initial phone contact, the phone contact with the tech, and the actual service call with the tech. All of these were positive which makes me a happy customer.
There are few things more infuriating than to be told the benefits you’ll get from a product or service and then to find out you didn’t get what was promised. If enough determined customers get angry they could put you out of business. Look at honesty as a service to your customers and prospects that builds trust. Have you ever thought about Telus webmail down in this way?
There are so many nonverbal and verbal ways to communicate with good, regular customers, but this is only possible. Once you know the customer’s name. It will save so much time, energy and stress your employees will be made.
I have been trying out a couple of these services for my other sites and I have listed the best ones that I have used. Considering their server stability and their good customer services, I can recommend these sites with pride. It is always good to check them out first before registering as these sites offer different services.
Be Clear: Use of headphones or microphones is a big No-No as it can distort your voice. Your job is to speak and listen. Speak with neutral accent, clearly and slowly so that customers can understand everything.
No one’s perfect. We all make mistakes; it’s part of learning. So when you do make a mistake, don’t try to cover it up or deny it. Just admit it and if necessary, do something to make the situation right. Your customers will appreciate it and they’ll be more likely to stay customers.
Always work to resolve any customer complaints in a very friendly and helpful manner. In any business there is always going to be a certain level of customer complaints. A smart business owner can often take this situation and turn around and have this customer coming back. The customer will leave feeling good that the issue was addressed and that it was handled in a very friendly manner. The customer is very likely to tell other people how they were treated and could bring in potential new customers because of their positive experience.
Commit to putting these 10 tips into practice. Get to know your customers. Make them the focus of your business. It’s one of the keys to marketing success and best of all, it doesn’t cost very much!